Covid19 Patient Information
INFORMATION FOR PATIENTS ATTENDING THE SURGERY
Dear Patient
Things at Macduff Dental will look a little different than it did before lockdown.
Please follow these instructions to make your visit run as smoothly as possible.
Please could you make sure you brush your teeth and visit the toilet before visiting us, as we are trying to reduce the footfall to extended places around the practice as much as possible.
Please only attend at your appointment time and do not come early so that we do not have more people in the practice than is safe. If you are very late for your appointment you may not be seen
We are accepting credit and debit cards and mobile phone payments as far as possible to decrease the amount of contact we have with our patients and that you have with the team, the terminal is wiped down after each use.
Where possible please come alone to your appointment, this is to avoid any unnecessary people in the practice
Take minimal personal belongings
When you arrive please phone (01261 833525) from your car to say you have arrived, we will tell you when to come into the surgery.
If you arrive on foot please wait at the door. DO NOT come in. Please ring the bell/knock/phone and let us know you are here
We will meet you at the door. We may ask you to wait at the door
When we are ready for you, we will meet you at the door again and ask you to sanitise your hands with alcohol gel, please wear your face covering until asked to remove it
A nurse will meet you and take you straight through to the surgery
Please do forgive us for not engaging in too much small talk
Also we may be wearing more personal protective equipment than you are used to seeing us wearing, I promise we are all still the same underneath!
During your appointment we would ask that you use a tissue if you need to cough or sneeze and we will dispose of it straight away
When you are in the surgery , we will ask you to remove your face covering
You may see us cleaning down the practice while you are here, we do this routinely throughout the day to keep our patients and our staff safe
Before you leave, we will ask you to sanitise your hands again and would suggest you wash with soap and water when you get home as usual.
NOTIFICATION SENT TO PATIENTS 17th JUNE 2020
Daily life for all of us has changed dramatically in a short space of time. As things begin to normalise it is important that we reflect and try to adapt to ensure that we take control of the things we know will keep us safe. Things like washing your hands regularly and thoroughly and avoiding unnecessary travel or contact with others.
Your oral health continues to be particularly important and although we will have to be more cautious going forward, we do not want to let recent events cause us to neglect this.
At Macduff Dental the most important thing is patient safety and comfort, and that is why we have introduced the following measures to keep you safe while at the practice.
We will be organising your appointments to ensure that the Practice and waiting areas are not overcrowded. We will do this by leaving suitable gaps between appointments, making sure that you can attend the practice while maintaining a safe distance from one another in accordance with government guidelines.
We will also be creating clinics for patients who are most vulnerable, to help minimize contact with others for this group whilst they are at the practice.
To further avoid overcrowding at the practice, if you wish, you can wait in your car or if not, please wait at the door until we call you in. If waiting in your car we will notify you via your phone when you can enter the practice. Please do not arrive unnecessarily early for your appointment.
We are trialling a new contactless form system which invites you to fill in all the relevant forms on your computer or mobile phone at home. This means that you will not have to touch a pen, paper, or any electronic device other than your own when you attend your appointment. This crucial step greatly reduces touch points at the practice. We do have alternative safe measures should you not be able to complete the forms via this procedure.
Between all appointments the dental team, as we always have, will thoroughly disinfect the dental surgery in line with Infection Control Guidelines, reducing any risk to patients and staff.
And finally, as you leave the practice, we will ask that you pay by card, when possible, contactless.
If you have any further questions about these measures, or anything else, please contact us via email on info@macduffdental.co.uk..
Kind regards
Isobel Mutch, Jennifer Wetherall, Jacqueline Fergus
Macduff Dental
NOTIFICATION SENT TO PATIENTS 27th MAY 2020
We hope you are well and keeping safe in these unprecedented times.
We wanted to let you know that while we haven’t been able to see you for routine appointments, we have nonetheless been thinking about Patient Care. With this in mind we are pleased to inform you that we will be trialling a “Contactless Visit” at the practice: a way that you can still attend your dental appointments, but with peace of mind that all unnecessary points of contact have been removed. This includes your arrival and departure through reception, and we will be sending you some more information about this in the next few days.
Please remember that for dental emergencies you can contact the Practice on 01261 833525, where we can advise you on the best course of action.
Kind regards
Isobel Mutch, Jennifer Wetherall, Jacqueline Fergus
Macduff Dental
NOTIFICATION SENT TO PATIENTS 20th MAY 2020
We hope you are well and keeping safe in these unprecedented times.
As many of you are aware, we are at present unable to provide routine dental treatment due to the COVID-19 Pandemic.
Here at Macduff Dental, we would like to provide you with some general oral health advice to help keep your teeth, gums and oral health in top condition until we can see each other again:
- Brush your teeth twice a day with Fluoride toothpaste for at least 2 minutes each time, to keep your teeth and gums healthy. Remember “SPIT DON’T RINSE”
- Floss or use interdental brushes every day to remove food, debris and plaque that may have become lodged between your teeth
- Try to avoid sugary foods and drinks as much as possible between meals. Try some healthier alternatives when snacking such as fruit, raw vegetables, nuts, cheese or plain yogurt
- Drink more water. This will keep you hydrated and can help wash out some of the negative effects of sticky, sweet and acidic foods and beverages in between brushes
For dental emergencies please contact the Practice on 01261 833525, where we can advise you on the best course of action.
Kind regards,
Isobel Mutch, Jennifer Wetherall, Jacqueline Fergus
Macduff Dental